About the Mission
The IT department of Belgium’s FPS Home Affairs is looking for a Senior ServiceNow Expert responsible for the design, development, configuration, and continuous improvement of the ServiceNow platform, ensuring alignment with ITIL processes and business needs. Key Responsibilities Design, develop, and configure ServiceNow solutions Customize modules such as ITSM, CMDB and HRSD Analyze stakeholder needs and translate them into technical solutions Develop workflows, scripts, business rules, and UI policies Implement integrations using REST/SOAP APIs, LDAP, and SSO Ensure maintenance and optimization of the platform Contribute to governance and continuous improvement of ITIL processes Train and support internal users Technical Skills Strong expertise in ServiceNow ITSM JavaScript, HTML/CSS, Glide API Flow Designer, Service Portal, Reporting Integrations via REST/SOAP, LDAP, SSO Methodological Skills Good knowledge of ITIL v3/v4 best practices Certifications ITIL Foundation (preferred) ServiceNow certifications (System Administrator or Application Developer are an asset)
Required Skills
HTML, ITIL, ITSM, Javascript, LDAP, ServiceNow, Soap
Practical Information
- Company: Confidential
- Location: Brussels – Hybrid
- Start Date: 1 August 2026
- End Date: 31 December 2026
- Duration: 5 months
- Contract Type: Freelance / Mission
- Application Deadline: 11 June 2026